These Terms apply to your use of the websites, applications, networks, and other services provided by Nannybag (hereinafter “Terms of Service”) and are published by the company Nannybag SAS (hereinafter "Nannybag"), a simplified joint-stock company with share capital of €7,771.60 and headquarters at 66 avenue des Champs-Élysées 75008 Paris, France, registered in the Paris Trade and Companies Register under number 817 899 305 and publisher of the site www.nannybag.com.

These Terms of Service define the terms under which eligible users (hereinafter “Customers”) are permitted to access and use Nannybag’s mobile applications and websites (hereinafter “www.nannybag.com”) and other services offered by Nannybag.

Nannybag brings together individuals who would like their luggage to be stored temporarily and professionals who wish to offer short-term luggage storage.

Access to, use of, and registration on www.nannybag.com imply full acceptance of these Terms of Service. Customers acknowledge that they have been fully informed of and are bound by these Terms of Service, which form a binding agreement.

Customers may not oppose any condition or clause herein without express written consent from Nannybag. Nannybag reserves the right to modify these Terms of Service at any time. The new version of the Terms of Service will be applicable as soon as it is published online. Major changes will be communicated to Customers thirty (30) days in advance. The continued use of www.nannybag.com after the effective date of the proposed changes will constitute acceptance of the revised Terms of Service.

Nannybag's services aim to facilitate access for Customers to www.nannybag.com and connect Customers looking for luggage storage with Partners who have short-term storage space available at their premises and other services to offer (hereinafter “Partners”). Nannybag never acts as an agent, broker, or insurer.

www.nannybag.com is accessible to Customers via the internet.

Some www.nannybag.com’s functionalities can be used for free and without registration, whereas others require at least registration. To access the full range of services, Customers must register and create an account.

Only those who declare themselves to be of legal age, with the legal capacity of entering into a contract, may create an account.

To create an account, Customers must complete a form with the following items: email address (which will act as a username), name and surname. An email address confirmation will then be sent. Customers guarantee the exactness of information supplied, that the information is up-to-date, sincere, and does not aim to mislead or defraud.

The username is strictly personal and confidential. Nannybag will not be responsible for logins by third parties.

www.nannybag.com allow Customers to book and pay for luggage storage services online. After the booking, the Customer will be informed by email at the address provided in their account with a detailed summary of the confirmed booking.

The booking will be confirmed and considered a definitive order once the Customer has paid the full amount. Booking becomes effective upon payment validation and confirmation. A confirmation email will then be sent to the email address provided by the Customer.

After booking, Customers can drop off their luggage at the Partners’ secure premises, where their belongings will be safely stored.

Customer can also scan a QR-code directly at the Partner’s premises.

The amount paid by the Customer is the price in effect at the time the Customer makes a Booking. The amount paid by the Customer include all taxes and fees. Prices can be modified by Nannybag and will be always be displayed to Customers before the booking is made.

The amount paid by the Customer are not refundable in any circumstances, except in cases of cancellation described below.

Connection and communication fees, including internet, linked to the use of the www.nannybag.com are the responsibility of Customers.

Nannybag will not be responsible for any errors in payment or booking confirmation linked to a Customer 's input error. Luggage Storage Services are requested on a personal basis. Account information, including username, are personal information which must not be given to third parties.

The transaction is stored on computerised registers kept by Nannybag's and its partners' IT systems under reasonable security conditions and will be considered proof of communication, orders, confirmations, and payments. This information will be valid unless written proof to the contrary. These items will be stored on a durable and reliable medium, which will be considered as proof of the contractual relations between the parties, in accordance with article 1348 of the civil code.

Partners have the right to inspect the luggage in the Customer’s presence and may reject any prohibited items listed below, or other items that, in the Partners’ reasonable discretion, present a danger to the Partner, the Partners’ employees and staff, other Customers, or the public in general. If a Partner rejects a luggage, the Customer should immediately contact Nannybag at contact@nannybag.com.

When required by law, Nannybag and Partners may share with law enforcement authorities the possession, storage, delivery, or transportation of luggage that may violate applicable laws.

Luggage includes suitcases and bags of all kinds with or without wheels, as well as foldable buggies, that Customers wish to entrust to a Partner, excluding the following items:
• Items that are illegal under any applicable laws, in particular the laws of the location(s) where these items are stored;
• Live animals, agricultural products, perishables, alcohol, drugs, or other substances that are not prescribed or purchased over-the-counter for personal use;
• Guns, firearms, ammunition, weapons;
• Explosive Items or substances, flammable liquids or gases, pesticides or other toxic chemicals;
• Important personal effects such as keys, wallets, identity documents, passport, driver's license, handwritten documents, immigration documents, property titles and other official documents, business papers, travel tickets;
• Cash or cash equivalents, lottery tickets, stocks, bonds, money orders;
• Any good whose unit value exceeds €1000;
• Valuables include jewelry, precious stones and metals, jewels, gift cards, antiques, paintings, medicines;
• Cigarettes and tobacco products;
• Liquids, wines and spirits;
• Other items specifically prohibited by the Partner or the country where the Partner is located.

The Partner will take all appropriate measures to be able to identify the luggage dropped off by each Customer, and to be able to return the correct luggage to the correct Customer.

The Partner must return the Customer's luggage stored with them in the same state in which it was dropped off at the premises.

The Customer should check in the presence of the Partner that the returned luggage is in the same state in which it was dropped off and that all the belongings stored are returned. The Customer is advised to take a photo of the luggage stored when dropping it off.

Up to the luggage drop-off time agreed in the booking, the Customer may cancel their booking and will be refunded the amount paid online for this Booking.

The Customer agrees not to ask a Partner illegal services.

Customers agree not to use for non-private, commercial, or professional ends or for soliciting or prostitution. They also agree not to make comments or share any form of content that contravene the rights of others or that are of a defamatory, abusive, obscene, offensive, political, racist, xenophobic or violent nature or that incite violence and, more generally, any content that contravenes the laws and regulations in force or common decency.

After picking-up their luggage, Customers will have the opportunity to leave a review of the Partner and the premises. Reviews must be truthful and respectful, and must not include any discriminatory, offensive, defamatory, abusive, or aggressive content.

Other services offered by Nannybag may include luggage delivery services.

www.nannybag.com may also allow Customers to connect with Partners in relation to other services from time to time which may be subject to separate terms.

Nannybag may, at its sole discretion, compensate Customers for lost, damaged, or stolen belonging linked to the Luggage Storage Services. Nannybag automatically charge Customers a Luggage Protection Fee in case of loss, damage, or theft of Customers’ belonging that occurred during Luggage Storage Service offered by Partners and in relation to the belonging that were linked to a booking made via www.nannybag.com.

Nannybag may ask Customers to cooperate and communicate with relevant parties, such as the Partner and law enforcement, in resolving a claim. Nannybag may also ask Customers to cooperate with the Partner and their Affiliates in connection with all security measures that are currently in place in the premises and that may be in place in the future, relating to the handling, storage, retrieval, and shipping of the luggage.

The Luggage Protection is subject to the conditions, limitations and exclusions detailed below.

To activate compensation under the Bag Protection in relation to Luggage Storage Service:
• Customers must have a valid booking and must be able to show valid proof of payment;
• Customers must demonstrate that they made a booking via www.nannybag.com (or any app or website affiliated with Nannybag) and that all their interactions with Partners were made exclusively via the Website (or any app or website affiliated with Nannybag); took a photo of each belonging or item at the time of drop-off; and followed any other on-screen instructions. Failure to complete any of these steps may void the application of the Luggage Protection.

Customers must notify Nannybag about the stolen, lost, or damaged Item(s) for which they wish to invoke the Protection by sending an email at contact@nannybag.com. within twenty-four (24) hours of the scheduled end of the booking.

Customers must share with Nannybag all relevant details regarding the belonging and or items stored in the bag(s), luggage(s), etc. linked to the booking. This includes their condition immediately before they were stored, the condition at the time they were retrieved, and the value of each included in the claim.

Provide evidence beyond a reasonable doubt that the belonging or item was stolen, damaged, or lost while being stored as part of the Storage Service. This may include police reports, receipts, video footage, and other evidence Nannybag may ask Customer to provide. Failure to provide adequate documentation of the requirements listed above may automatically give grounds for a rejection of the claim. Whether or not the evidence provided is to be considered adequate will be decided at Nannybag’s sole discretion.

Nannybag will not compensate Customers for other costs such as transportation to or from Partners, additional accommodation, or flights booked as a result of not being able to locate or access their belonging. The Luggage Protection does not constitute a contract of insurance and is offered at Nannybag’s sole discretion.

If a Customer is eligible for compensation under the Lugggage Protection as explained below, Nannybag may compensate Customers for the value of the lost, stolen, or damaged Items up to €10,000 in the EU or any other applicable currency), taking into account the belonging’s initial value as well as any loss caused by wear and tear. Nannybag will not reimburse Customers for the replacement of the belongings. The compensation will be decided by Nannybag, in its sole discretion, based on the evidence provided by Customers and individual circumstances. Nannybag may reject a claim regardless of eligibility, for example, in cases of suspected fraud. Customers agree that any decision on the compensation amount will be subject to Nannybag's reasonable discretion.

To be eligible for compensation under the Luggage Protection, Customers must not:
• have intentionally or unintentionally caused any damage to Nannybag and www.nannybag.com including Nannybag’s brand or reputation;
• have breached these Terms;
• have received any compensation from any insurer or other party with respect to the loss, theft, or damage for which they are claiming compensation under the Luggage Protection. Customers must be prepared to disclose any relevant communication with their insurance company or other compensating party to us. Failure to do so may result in the claim being rejected.

The Luggage Protection will not apply to:
• Booking paid for in cash or via other payment means not approved by Nannybag;
• Luggage stored outside www.nannybag.com or any app or website to which Nannybag is affilated;
•  Prohibited Items listed above in Section 5.4;
• Belongings and items not properly handled and/or safely packaged by Customers or that are easily subject to damages despite reasonable handling and packaging including but not limited to vases, fragile glass items, arts pieces, paintings, photos, liquids, electronic devices such as laptops or phones without a case, cover, or sleeve, etc.;
• Belongings and tems that are not picked up by the booking pick-up time are considered abandoned and are no longer covered by the Luggage Protection. Some Partners may require these to be promptly shipped out of their premises and Customers will be responsible to pay for a late Pick-Up Fee and any additional costs, including shipping costs.

Customers can post content linked to their use of Nannybag including reviews as, photos, videos. Customers keep ownership of any rights they have to that content. By posting content linked to their use of Nannybag, Customers grant Nannybag a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid right and license (with the right to sublicense) to store, host, display, transfer, reproduce, perform, modify and distribute this content, wholly or partly in all media formats and through all media channel.

Customers are fully responsible for anything they post. Nannybag and Partners cannot be held liable for the Customer’s content. By posting, Customers agree that they created the content or at least have permission to share it. Customers acknowledge that their content should not violate any laws or rights (like copyright or privacy), harm others and the content is inoffensive, unharmful, and appropriate.

Nannybag does not moderate or select content published on www.nannybag.com. If it does, Nannybag will record or use that content in accordance with its Privacy Policy. Nannybag is not responsible for what customers post or any damage caused by it.

Customers may flag any content related abuse at any time by contacting Nannybag at contact@nannybag.com., stating the reason in the subject line.

Customers are granted a limited, personal, non-commercial license to acces and use and www.nannybag.com and to install Nannybag’s app as long as they follow these Terms.

Customers are not allowed to copy, modify, display, or interfere with www.nannybag.com unless allowed by law.

Accessing www.nannybag.com to gather information about Partners or their for purposes other than using Nannybag’s services is prohibited and subject to a fine of €1000 per violation.

Any feedback you provide can be used by Nannybag freely and permanently, without compensation.

These Terms take effect when Customers accept them and remain in force until terminated.

Customer may terminate these Terms at any time by notifying Nannybag via email at contact@nannybag.com. or by no longer usings Nannybag.

Nannybag may terminate these Terms for any reason by providing Customers with thirty (30) days’ notice via email or other contact details provided by Customers. Nannybag may also terminate these Terms immediately, and suspend or revoke Customer’s access to www.nannybag.com at its sole discretion, including but not limited to the following cases:
• Material breach of these Terms;
• Violation of any applicable laws or regulations;
• Such action is reasonably necessary to protect the safety, property, or rights of Nannybag, the Partners, their staff, or third parties, including in case of suspected fraud or abuse.

Upon termination, the licence and rights to use www.nannybag.com will immediately cease and the Customer will no longer be able to access and/or use www.nannybag.com and any services provided by Nannybag. The Customer will no longer be able to access its account or any associated Services. Any provisions of these Terms that by nature or necessity should survive termination will continue in effect.

Any outstanding amounts owed to Nannybag prior to termination will remain payable to Nannybag.

Nannybag will to do everything in its power for www.nannybag.com to function in the best possible way and for the services offered by Nannybag to satisfy Customers.

Nannybag will not be liable in the event of an error or negligence attributable to a Customer or any third party, or in the case of force majeure.

Nannybag.com will not be liable for any conflict arising between a Partner and a Customer for any reason.

www.nannybag.com is accessible 24 hours a day, 7 days a week, subject to possible breakdowns and maintenance, or other tasks necessary for the correct functioning of the www.nannybag.com and/or functionalities and/or equipment.

Access to the Website is also subject to force majeure or other events out of Nannybag's control. For reasons linked to the modification of the www.nannybag.com or its maintenance, access to www.nannybag.com may be cut off for several hours or days, without this giving entitlement to compensation of any kind. The same applies in the event of the www.nannybag.com 's permanent closure.

Given the particularities of the internet, Nannybag does not offer a guarantee of continuity of service of any kind and is only subject to an obligation of best endeavours in this respect.

Customers declare that they are aware of the characteristics and limits of the internet, particularly of its technical performance, of response times for consulting, checking or transferring data, and of the risks linked to communication security.

Nannybag does not accept any responsibility for any damage, including the loss of content or information, linked to the use of or the inability to use www.nannybag.com.

All elements of www.nannybag.com and associated websites and of all pages and documents published there by Nannybag are owned by Nannybag. All the elements accessible on www.nannybag.com including text, photographs, images, icons, maps, sounds, videos, software, and databases, are also protected by intellectual and industrial property rights and other private rights or relevant usage rights held by Nannybag, limited by any rights held by third parties.

Access to www.nannybag.com does not entitle Customer to any right over the intellectual property rights relating to www.nannybag.com and the associated web pages. Any violation of copyright may lead to prosecution.

Nannybag does not authorise any use of its www.nannybag.com, services, or data, other than that offered on the site. Customers may not, under any circumstances, reproduce, represent, modify, transmit, publish, adapt or use in any way, in any format and by any means, all or part of www.nannybag.com without prior written authorisation in the case of usage other than that intended by www.nannybag.com.

It is strictly forbidden for Customers to copy this information and data to publish, spread, or sell it in any way, and/or to violate the rights, directly or indirectly, held by Nannybag, by other Customers or by third parties in any way.

It is forbidden for any legal person, or any physical person acting on behalf of a legal person, to retrieve part or all of www.nannybag.com's database, or even to use www.nannybag.com. This prohibition applies particularly, but not exclusively, to practices such as scrapping or the use of robots to extract or reproduce any element of the www.nannybag.com, including the range of products or services offered there, especially for commercial ends.

Nannybag reserves the right to delete any account associated with such behavior immediately, without any possible refund or compensation, without prejudice to any action and/or complaint and/or compensation carried out or requested, potentially through legal proceedings, against any legal or physical person who may be responsible for these actions.

In the event of non-compliance with the clauses of these Terms of Service, Nannybag may refuse them access to www.nannybag.com and/or to the services offered by Nannybag without the Customer being able to claim a refund or discount. Furthermore, Nannybag reserves the right to suspend or delete any account without any refund or compensation, if Nannybag deems the use of this account to be abusive or suspects fraudulent use (check of number of times accessed and from where) and to file for compensation and/or take legal action.

The Customer agrees to compensate Nannybag for any expense or fee arising from any complaint or dispute, whether judicial or extra-judicial, linked to the Customer’s error or negligence.

These Terms of Service are governed by French law. Any dispute not resolved amicably within sixty (60) days between Nannybag and Customer, disputes may be taken to the relevant court within the jurisdiction of the Court of Appeal of Paris.

Customers who resides in the European Economic Area (“EEA”) can access the European Commission’s online dispute resolution platform. To the extent permitted by law, Nannybag is neither committed nor obliged to use an alternative dispute resolution entity to resolve disputes with consumers. The European Commission’s online dispute resolution platform is only available for EEA residents.

If you live in the United States, any disputes between with Nannybag must be resolved through binding arbitration instead of going to court. This means you agree to forgo jury trials and class actions, and instead resolve issues privately with an arbitrator. This applies to all claims related to www.nannybag.com or these Terms.

You have the option to opt out of arbitration within 30 days of accepting the Terms by sending a written notice to Nannybag If you opt out, disputes will instead be handled in court as described in Section 13. Even with arbitration, both you and Nannybag still retain the right to go to small claims court, seek agency enforcement, request injunctive relief, or file lawsuits for intellectual property claims.

Arbitration will follow the rules of the American Arbitration Association (AAA), and Nannybag may reimburse your filing fee depending on the amount and nature of your claim. Claims under $10,000 may be handled in various ways, including via documents or phone hearings. All arbitration proceedings are confidential, and class or representative claims are not allowed unless both parties agree. If this arbitration agreement is found to be unenforceable or you opt out, the matter will be settled in court.

You can contact us by email at contact@nannybag.com.

By accepting these Terms, you agree to be bound by these Terms.