4. How to choose your luggage storage near the MUCEM?
• How do I choose my Nanny?
Our search engine is designed for you to find the best option, depending on your location, dates, and plans. Enter the MUCEM location of your choice and the dates and times at which you want to drop-off and pick-up your luggage. Let us know how many items you want to store and voilà!
• How is security handled on location?
Each Nanny dedicates a special room to Nannybag storage. That room stays locked at all times, with very strict access control. When you drop-off luggage, your identity is thoroughly verified by the Nanny during drop-off as well as pick-up. Your luggage is then associated with a security seal and a unique number that you are given and asked to keep as proof. If you need to have your luggage picked up by another person it’s possible! All you have to do is give that person’s complete name when you book your luggage storage. For insurance and security reasons our partners systematically ask for official ID when dropping off and picking up the luggage.
5. Booking, insurance and payments
How much is it to store luggage near the MUCEM?
Nannybag is quite cheap! You can leave your luggage for 6€ a day per item. You can cancel your reservation for free, as long as it has not started yet. To do so, log into your account and just click on the link "Cancel my booking" in your reservation details. You'll receive a full refund within a few days.
• Which payment methods are accepted?
You can only book your Nannybag luggage storage with a credit card. We accept Visa, Mastercard or American Express credit cards.
• Can bookings only be made online?
Yes. You can book a Nanny in advance, either using the app, available on iOS or Android, or the website. Our phone line is dedicated to customer support. You can't book luggage storage on the spot.
• If anything happens to my luggage, what can Nannybag do?
When you choose to use our service, you pick a safe solution. Should anything happen to your luggage, our insurance covers your luggage up to €1000 per piece of luggage.
• My booking is completed but I need to add more luggage, can I do that?
Not yet, but we are actively working on it ;)
• When do I get precise information on the location and opening hours of my Nanny?
Our map indicates clearly the location of our luggage storage spots. As soon as your booking is finalized, you receive detailed information via email (name and address of the Nanny, type of activity, contact details of the manager, etc.). You can also find all these pieces of information on your Nannybag account.
• How long can I leave my luggage at the Nanny?
Our Nannies are very flexible! You can leave your luggage from a few hours to 30 days.
• If I have trouble finding my Nanny, how can I get help?
Our Nannies are easy to spot: once your booking is confirmed, you’ll receive the exact address of your luggage storage, as well as information on the type of location. You’ll instantly know if your luggage will be stored in a partner hotel, restaurant or shop. Thanks to our cute red stickers on the front side of their location, you should easily find them.
• I couldn't find an answer to my question, what can I do?
You can find the information you need in our help center.